Project Overview

A.I.Zen partnered with a leading French insurance provider to automate the process of securing emergency accommodations for policyholders affected by property damage. The existing manual process was slow, delaying support and negatively impacting customer satisfaction. By implementing an AI-driven automation system, A.I.Zen helped streamline outreach efforts, significantly reducing response times and improving client experience.

Challenge

The insurance provider faced several inefficiencies in assisting policyholders:

• Delays in finding emergency accommodations, leading to dissatisfied clients.

• Manual email and phone outreach to rental properties was time-consuming.

• Limited scalability, as the process required significant human intervention.

  
  

With urgent housing needs following fires or property damage, a faster, automated process was essential.

Solution

A.I.Zen designed and implemented an automated workflow that extracts policyholder location data, scrapes nearby rental listings, and conducts instant outreach to short-term rental providers.

Trigger and Data Extraction – Automated email notifications detect emergency claims and extract key details such as postal codes.

Lead Scraping by Postal Code – AI-powered data scraping collects available short-term rental options (e.g., Airbnb listings) near the affected location.

Automated Outreach – Email and phone automation instantly contacts potential accommodations, ensuring a rapid response.

This solution was built using:

• AI-Powered Email Processing – Automatically extracts location details from claim emails.

• Web Scraping & Data Engineering – Identifies relevant short-term rental properties.

• Automated Communication System – Simultaneously triggers emails and calls to property owners.

  
  

Design and Implementation

The system was developed with a focus on efficiency, automation, and real-time communication:

• Seamless Email Integration – Detects emergency claims and extracts data automatically.

• AI-Powered Data Scraping – Identifies available accommodations using real-time rental listings.

• Automated Outreach System – Instantly contacts property owners through multi-channel communication (email + phone).

• Scalable Architecture – Designed to handle large volumes of claims with minimal manual intervention.

  
  

Results

By automating emergency accommodation outreach, A.I.Zen enabled the insurance provider to:

• Reduce response time – Policyholders received accommodation options within an hour.

• Increase client satisfaction – Faster support improved trust and policyholder retention.

• Enhance operational efficiency – Automated processes reduced manual workload and errors.

  
  

Long-Term Impact

The implementation of AI-driven automation has positioned the insurance provider as an industry leader in customer-focused digital transformation. By leveraging automation, they have improved emergency response times, optimized resource allocation, and enhanced the overall policyholder experience.

This case study highlights how AI and automation can revolutionize insurance operations, ensuring faster, more efficient, and highly responsive client support.